Canvas: Initial Sign-in for Canvas Observer Account: A Guide for @Home Facilitator

Please Read First: 
During the enrollment process, we automatically create an Observer account for the primary contacts listed at registration. This account is set up using the personal email addresses you provide during this process.

You should receive an email from "Great Hearts Online Canvas <[e-mail]> with a link to set up your Observer account.  If you do not see this email, please check your junk folder.  

If you encounter any issues with this step, refer to the section below titled "If You Need to Retrieve Your Password."

Please do not create a new Observer account using the same email address, as this can cause problems when linking to your scholar's account.
 

To sign in using your provided Observer account: 

Click on the @HomeFacilitator Account login option on the Canvas Sign In page and use the credentials that you set up with the link from Canvas. This option can be found below both Scholars and Educators and will appear as shown in the image below when you select the correct button.

To make a secondary observer account:

During the enrollment process, we automatically create an Observer account for the primary contacts listed at registration. This account is set up using the personal email addresses you provide during this process.

If you would like an additional Observer account, please see this article.
 

If you need to retrieve your password:

If you have a previously linked account associated with a scholar and cannot remember your password, please follow these steps:

1. On the Canvas Sign In page, select the "@Home Facilitators" login option.
2. On the next screen, click the "Forgot Password" button. An email will then be sent to the email address associated with your account from an "@instructure.com" address.
   
3. Below is a screenshot of what the content of the email should look like. Please note that the information blocked out in the screenshot will be the email address associated with your account. From here, click the "Click here to set a new password" link and follow the prompts.
   

If you do not receive the email, you can either create a tech ticket through your scholar's Canvas account (this is the recommended option) or call tech support at [phone] and press 4 for assistance.

Additionally, please note that during the enrollment process, we automatically create an Observer account for the primary contacts listed at registration. This account is set up using the personal email addresses you provided.

More Information

Learn more about Observer accounts at Canvas: Observer Accounts for @Home Facilitators

For introduction information on Canvas, please see Getting Started with Canvas or Scholars.

For more information on how to use Canvas, please see the Scholar Information & Resources > Canvas section of the Help Center.