If you cannot remember or your current password is not working, please use the Google self-service password recovery feature. All Google Workspace accounts have a password recovery contact information set. Recovery information will be sent to either your recovery contact email address or phone number. The Google system randomizes and determines if an email or text message will be sent as part of their security layer.
Scholars: Your recovery contact is set to Contact 1 email address and phone number given at enrollment.
GHO Employees: Your recovery contact is set to your personal email address and phone number given at onboarding.
From a Browser
From the sign-in dialog, click "Forgot password?" and follow the prompts.
From the Login Page of a Chromebook Device
Step 1
From the login screen of the Chromebook device, click the "Add Person" button on the bottom left.
Step 2
Click "sign in account."
Enter your account user ID and click Next.
Step 3
Click "Forgot password?" and follow the prompts.
Troubleshooting
If you get the message "Couldn't sign you in" please:
- Wait 10 minutes
- Reenter your user ID
- Push next.
- Do not enter your password, click "Forgot password?"
- This will activate normal account recovery. This will allow you to select either phone or email recovery options.
If you do not have access to the email address or phone number listed as your recovery contact, please submit a ticket to have this information updated.