From a Browser
Self-Service password reset and recovery is enabled! From the Google sign in dialog, click the link "Forgot password?"
From the Login Page of a Chromebook Device
- From the login screen of the Chromebook device, click the "Add Person" button on the bottom left.
- Click "sign in account" and enter the account user ID.
- Click Next.
- Click "Forgot password?"
- Proceed to recovery with the email or phone on file.
Still having trouble?
Button isn't working? Here is the link:
https://support.google.com/accounts/troubleshooter/2402620?hl=en&ref_topic=3382255
If you have attempted to reset your password multiple times, the Google Login Challenge security feature may limit the methods available for recovery mode.
If you get the message "Couldn't sign you in," please:
- Wait 10 minutes
- Reenter your user ID
- Push next.
- Do not enter your password, click "Forgot password?"
- This will activate normal account recovery. This will allow you to select either phone or email recovery options.
If you still cannot login, please submit a Help Request and we will assist you further.