In order to support scholars and their at-home facilitators, employees will need to identify which articles they can view. An article's settings will dictate who can view it.
Article titles will identify the audience it is intended for and who will be able to see it. If no audience or state is identified, the article is intended for all audiences and/or all locations.
If you are sending an article to a family and they are unable to see it, it is most likely because they do not have permission to view it. Check the article for links to the "for Scholars" version or search for articles with "for Scholars" in the title.
Articles are controlled by groups. The umbrella-structure of groups allows for alignment of what information is shared, while also allowing each group to see only the information that is appropriate. Each level of this hierarchy can see articles intended for that level, plus the articles intended for audiences listed below. By default, articles are intended for all states and will not list a location, however, if the information in the article is for a specific state, a location will be listed in the title.
As an example, the article "Scholar Success Kit Checklist for 8th Grade Scholars in TX" can be seen by all users, signed in and not signed in, although it only applies to scholars in Texas. Scholars, Educators, Staff, and Leadership can all see this articles.
If you intend to refer or link scholars or co-workers to articles in the Help Center, it is important to use the title to help determine if the recipient will be able to open the article.