If you are experiencing problems with the Okiocam Document Camera, we first suggest reviewing the following articles:
- Unplug the camera from your computer, wait 30 seconds, and plug it back in.
- Ensure that the ChromeOS Policy has been updated.
- Update any document camera related software being used in your workflow.
Issues with ChromeOS v100
Issue: Chromebook devices running ChromeOS v100 appear to have issues connecting to the computer through browsers.
Possible Solutions: GHO Issued Chromebook devices have been set to stop updates at ChromeOS v97 to avoid this and other issues. Patches for personal devices running ChromeOS v100+ appear to have resolved the issue (Documented 05/04/2022).