Introduction
Screenshots are often a very effective and quick way to get support for any issues you may encounter. Screenshots can show more words than written or spoken words often can. (A picture is worth a thousand words!) When sending a screenshot, it is important to create images that give the most information possible.
Edge-to-Edge Screenshot
When creating a screenshot, it is always recommended to capture from edge-to-edge of your screen. Often the most critical information needed is in the corner, top, or bottom of the screen. If you use multiple screens, include multiple screenshots of each of the screens.
When troubleshooting your issue, the more information we have, the more quickly and accurately we can identify a solution. We often rely on context clues and additional information to any error message you may be seeing.
Examples
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In this example, We can see the following critical information:
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No additional information is shown. |
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Here we can see:
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| Very little additional information is available. |
How to Take a Screenshot and Alternatives
Chromebook
How to take a screenshot
On your keyboard, hold down Ctrl +
2. Open up a new or existing document and paste it (Ctrl+V).
How to "snip" in Chromebook
1. Mouse over the battery icon or time, then select Screen capture
2. "Drag to select an area to capture" will show up in the middle of the screen, hold down your mouse and drag what you want to snip.
Windows
Use the "Snip & Sketch" or "Snipping Tool"
Mac
- Press and hold Shift + Command + 3 to take a screenshot of your entire Mac screen.
- If you only need to capture a portion of your screen, use Shift + Command + 4. It will change a cursor into a crosshair. To screenshot an area, click and drag it, then release the mouse to take a screenshot.
Alternatives
Videos can provide more information by capturing the issue with narration describing your experience.